Outdoor Connection (ODC) Policies & Procedures

Whether you’re planning a day on the water, an outdoor celebration, a camping trip, or a new garden, Outdoor Connection is your one-stop solution for equipment rentals. We have party canopies, folding tables and chairs, inflatable bounce-houses, camping gear, kayaks, canoes, paintball equipment, lawn mowers, garden tools, and more. Need your propane tanks refilled? Save some money and bring them to us, we can fill ’em for less than anyone else.

General Rental Information

Payment Methods

The ODC accepts Cash, Personal Checks, Credit Cards (Visa or MasterCard only), and Debit Cards.

Patron Eligibility

Authorized patrons for ODC are Active Duty, reservists on Active Duty, and their Dependents, and DoD authorized personnel. Military/DoD ID cards must be presented at time of reservation and at time of pickup.

Reservation Timeline

Reservations can be made up to thirty (30) days in advance for any reservable item and can be reserved for any length of time.

Payment and Balance Policy

All reservations for equipment require 50% payment of the entire rental amount within 3 days to hold the item(s) for date(s) requested. Reservations will not be confirmed without payment.

Remaining balances on reserved items must be paid in full at the time of, or prior to, item pick-up. Persons with unpaid balances will not be permitted to take reserved item.

Cancellation Policy

Cancellations will be accepted for full refunds up to 72 hours prior to reservation pick-up. Cancellations within 72 hours (three days) of reservation will result in forfeiture of the deposit. Customers who originally paid in cash may receive a cash refund if the total amount is less than $100. Please see ODC staff for further clarification of refunds.

Damages

The ODC staff will inspect all outgoing items in conjunction with the renting party for damages and areas of concern with each item.

Inflatables

An open bed truck or trailer is required for all inflatable rentals. Small vehicles will not be granted possession of inflatables for transport due to safety concerns.

Vehicle Resale Lot

Located at the corner of Roosevelt Blvd and F Street, you can sell your car, truck, boat, recreational vehicle, trailer or motorcycle for $20.00 per month per 20′ parking space.

ODC Equipment

Most items issued by ODC may be reserved; reservable items include all inflatables (moonwalks), sumo suit sets, pig cooker grills, canopies, dunk tanks, theater systems, bleachers, and rock walls. Reservations are accepted in person or over the phone.

Any non-reservable items are available on a first come first served basis and can be picked up at anytime during business hours and must be turned in by close of business the following day.

Distance

MCCS has an off-the-installation towing limit. You are responsible for any and all costs associated with towing off-the-installation and back on. All vehicle being used for towing campers must be inspected one week prior to rental date.

Check-Out Procedures

Waiver of Liability

All customers wishing to checkout items from the ODC are required to sign the MCCS Recreation Checkout Agreement and the MCCS Hold Harmless Agreement. Items may not leave the compound without this signed agreement.

Equipment Check-Out Times

Checkout Procedures – Equipment checkouts will be completed during normal posted business hours only. Please allow at least one (1) hour for all rental checkouts. Campers must be checked out after 9:00 am and returned by 11:00 am.

Return Policies & Procedures

General Item Returns and Sanitation

All items must be returned with a reasonable amount of cleanliness. Items that return to MCCS requiring a greater than reasonable cleaning effort will be charged a cleaning fee for each item not in proper condition. The cleaning fee is equal to the daily rental rate.

Late Returns

All reservable Items must be returned on the due date indicated before 9:00am. Failure to return on time will result in items being assessed a late fee. All late fees are due upon return of the item.

Late fees are as follows:

  • Waiting Rental Reservation – One day late fee at twice the regular daily rate, plus cost of lost rental amount.
  • No Waiting Rental Reservation – Late fee at the regular daily rate until item is returned.

After Hours Returns

Customers are not allowed to leave their rental at the ODC after hours as a means of returning items. Customers who return items in this manner are subject to replacement and/or repair of any equipment left unattended and are deemed responsible for damaged or stolen equipment as a result.

Inflatables Returns and Sanitation

Inflatables are required to come back clean of all debris, completely dry and rolled properly, with all bags, straps, and accessories included; failure to do so will result in a cleaning and sanitation fee for each inflatable not in proper condition. The cleaning and sanitation fee is equal to the daily rental rate.

Grill/Pig Cooker Returns and Sanitation

All grills/pig cookers are required to be returned clean and emptied of debris prior to returning to the ODC. All food debris must be cleaned and properly disposed of. The cleaning fee is equal to the daily rental rate.

Temperature & Weather Restrictions

Inflatables will not be issued in weather conditions that predict temperatures below 40 degrees. Using inflatable games and/or bounce houses in temperatures below 40 degrees may pose a safety risk as seams may not be able to seal properly causing the inflatable to not fully fill with air. It is the patrons’ responsibility to ensure proper use, or no use, of inflatables that are in their possession when the temperature drops below 40 degrees. Any damages deemed caused by use in cold temperatures, or misuse of the item in these conditions, will be the responsibility of the customer.

Inflatables should never be utilized when winds speeds are in excess of 20 miles an hour. Using inflatables in these conditions could result in the inflatable becoming unstable and injuries to those inside.

Inflatables must be supervised at all times when inflated. Guidelines and setup procedures will be provided to the customer at the time of pickup.

Working Order and Malfunctions

Working Order Understanding

All items are issued in proper working order. It is the responsibility of the customer to ensure they have a full and proper understanding of the use and utilization of the item they are renting. The ODC staff will assist in answering any questions to ensure the customers’ understanding. MCCS is not liable for damages to property, injury or other instances which result from the improper use or knowledge of the item rented.

Equipment Malfunctions

In the event that an item malfunctions while in the customers’ possession, contact the ODC for assistance. All attempts will be made to troubleshoot the problem over the phone, but in the case that a fix cannot be made, the item will be inspected upon return and a course of action decided. If you are in the local area, you may bring the item by for an exchange or repair.